customer rights

Return Policy Loopholes Retailers Use—and How to Fight Back

Have you ever tried to return an item, only to be met with frustrating obstacles? You’re not alone. While return policies are designed to offer peace ...

What Happens When a Business Breaks Consumer Law? (Real-World Examples & Practical Insights)

Imagine purchasing a new smartphone only to discover it doesn’t work as advertised—and the store won’t help resolve your complaint. Frustrating, right? Situations like this are ...